Georgia Industries for the Blind strives to provide its customers with quality products and efficient service. The following is intended to provide relevant ordering information to our valued State of Georgia customers.
GENERAL PROCEDURES:
All orders and invoices are processed at our Central Office in Bainbridge,
Georgia. For information regarding orders, invoicing, etc., please contact
our Customer Service Department at 1-800-605-7260.
Orders are taken via phone, mail, email, or fax. You may use the order form referenced below or issue a purchase order. For the most effective service, the following information is needed:
1. Complete billing address and shipping address (if different from billing).
2. Purchase order number if required on invoice for billing purposes.
3. Item numbers and descriptions.
4. Any special instructions.
5. A contact name and number, during business hours, for use if questions about the order should arise.
SHIPPING: All orders will be filled within 30 days after receipt of order unless other arrangements have been made.
INVOICING: Prices are subject to change without notice. Please contact Customer Service to verify current pricing, special order pricing, product availability and to schedule delivery. Payment terms are net 30 days from date of invoice. Payments can be accepted by Visa or MasterCard, including state purchasing cards.FREIGHT: Freight terms and conditions are different for various products. Please note shipping terms listed at the beginning of each product section in this catalog.
RETURN MERCHANDISE: All merchandise is guaranteed to be free of defects and provide satisfactory service under normal usage. All defective merchandise will be credited or replaced upon return. Since merchandise can not be accepted for return later than 60 days after date of delivery, please check all shipments upon delivery and notify customer service of any concern, as soon as possible.
You must receive a "Return Authorization" number from customer service on all products being returned to GIB. This number must be clearly marked on all returned packages. There will be a 20% re-stocking fee on items found to have no defects in product quality. In addition the customer will be responsible for all freight charges back to GIB.
Special Order Items such as Screen Printed Products, Printed Folders, Safety Vests, etc. cannot be returned for credit. These items are not resalable. You will be asked to approve the correctness of these special order items before production is started.
Goods damaged in transit MUST be noted on the bill of lading or delivery receipt before signing for the shipment. Failure may result in denial of claim for goods damaged.
CUSTOMER ORDER FORM: Click here to view and print the Customer Order Form in PDF format. To obtain this form in alternate formats, please contact Customer Service.
Customer Service:
1-800-605-7260
Email: gib@dol.state.ga.us